Privacy Policy

Last Updated: August 16, 2026

ArzBill ERP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (arzbill.com) and use our software-as-a-service (SaaS) application.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, subscribe to our services, or communicate with our support team. This may include your name, email address, phone number, business address, and payment information. We also automatically collect certain technical information when you use our platform, such as IP addresses, browser types, and usage data to improve our services.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our ERP platform.
  • Process transactions and send related information, including invoices and confirmations.
  • Respond to your comments, questions, and support requests.
  • Send you technical notices, updates, security alerts, and administrative messages.

3. Data Security

We implement industry-standard security measures, including data encryption and secure server environments, to protect your personal and business data against unauthorized access, alteration, disclosure, or destruction. We do not sell your personal data to third parties.

4. Third-Party Services

We may use third-party service providers to facilitate our services (e.g., payment gateways like Rapid Gateway, cloud hosting, and email delivery). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Deletion

You may request deletion of your personal data, including any data collected through our WhatsApp integration, at any time. To submit a deletion request, email [email protected] with the subject line "Data Deletion Request" from the email or phone number associated with your account. We will verify your request and permanently delete your personal data from our systems within 30 days, except where we are required to retain certain records (e.g., financial transaction records) to comply with applicable tax, accounting, or legal obligations.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or call us at +92 309 6066969.