Refund Policy

Last Updated: July 8, 2026

At ArzBill ERP, we strive to ensure our customers are completely satisfied with our Software-as-a-Service (SaaS) platform. We understand that sometimes things don't work out as expected, which is why we have a clear and transparent refund policy.

1. Subscription Refunds

We offer a 14-day money-back guarantee for all new paid subscriptions. If you are not satisfied with ArzBill ERP within the first 14 days of your initial purchase, you are eligible for a full refund of your subscription fee. No questions asked.

After the 14-day period, subscription fees are non-refundable. We do not provide prorated refunds for partial months of service if you choose to cancel your subscription before the end of your current billing cycle.

2. Add-on Modules and Customizations

Payments for specific add-on modules or custom development services are generally non-refundable once the service has been activated or the development work has commenced, unless the delivered service fails to meet the agreed-upon specifications.

3. How to Request a Refund

To request a refund within the eligible period, please contact our support team at [email protected] with your account details and the reason for the cancellation. Our billing team will process your request within 3 to 5 business days.

Approved refunds will be credited back to the original method of payment used during the purchase. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

4. Cancellations

You may cancel your ArzBill ERP subscription at any time from your billing dashboard. Upon cancellation, you will retain access to your account and data until the end of your current paid billing cycle. After that, your account will be downgraded to the Free plan (if eligible) or suspended, and no further charges will be applied.

5. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.